Discuss a pilot
B2B HELPDESK BY ATLAS TECHNOLOGY

Customer support that sees the whole story.

Bring conversations, cases, company context and approved knowledge into one workspace. AI can prepare a reply; your team decides what goes out.

Discuss a pilot Explore the product

Controlled pilot development · Local product journeys verified

PRIVDESK WORKSPACEACTUAL LOCAL QA CAPTURE
PrivDesk workspace showing an agent reviewing an AI suggestion before sending a customer reply
Isolated QA with a synthetic customer and simulated AI provider. The approved draft has not been sent.
01 / WORKING LOCALLYStaff workspace and customer portalCore backed journeys verified in isolated QA
02 / BEING VALIDATEDGmail, HubSpot and Slack adaptersReal provider acceptance remains open
03 / NEXT RELEASE GATEHosted pilot serviceOperations, backups and monitoring in preparation
THE SUPPORT JOURNEY

Know who you're helping before you hit reply.

PrivDesk connects a request to the customer and the work behind it, so an agent can move forward with context.

01

Start with the account

See the customer company, its people and previous cases before you answer.

02

Keep the work connected

Move from a conversation to the case, owner, tasks and incident history in one place.

03

Give customers a clear view

Let customers open a request, follow progress and reply through their own portal.

Walk through the product
FOR YOUR CUSTOMERS

A support request they can follow.

The branded portal gives each customer a place to open requests, see their cases and keep the conversation moving.

  • Organization scoped access
  • Request and reply history
  • Staff notes stay private
See the portal flow
PrivDesk customer portal in a local synthetic QA session
Actual local test capture · Synthetic customer and request
HUMAN REVIEW AT THE CENTER

AI helps with the draft. Your team owns the answer.

Suggestions draw on approved knowledge in the local workflow. An agent reviews and chooses whether to use them before a customer reply is sent.

See the control model
  1. 01
    Understand the request

    Case and company context stay beside the conversation.

  2. 02
    Review the suggestion

    The draft remains separate from the customer reply.

  3. 03
    Send with intent

    The agent takes the final action.

WHERE PRIVDESK STANDS

Built locally. Preparing the hosted pilot.

Selected Core backed journeys have passed local browser QA. Hosting the product service and accepting real providers are the next gates before a customer pilot.

See the release path
EARLY PILOT CONVERSATIONS

Show us how your team supports its customers.

We'll review your workflow, data boundary and integration needs before proposing a pilot.

Start a pilot review